Delivery Policy

1. Delivery Method

Motion Archive delivers digital products through your order page, client portal, or the secure delivery flow attached to your purchase. No physical goods are shipped.

2. Access Window

Unless a product page states otherwise, delivered files remain available to download for 7 days after they are released to your order.

• The 7-day window begins when the asset is marked delivered or unlocked for download.
• After the access window expires, the file may no longer be available directly from the delivery page.
• We recommend downloading and securely backing up your files as soon as delivery is completed.

3. Delivery Timing

Delivery times can vary depending on the product type:

• Instant digital products are generally available immediately after successful payment and order confirmation.
• Custom, edited, or made-to-order assets may require manual completion by a seller before download becomes available.
• Any quoted turnaround times are estimates, not guaranteed deadlines, unless expressly stated in writing by Motion Archive.

4. Buyer Responsibility

Buyers are responsible for the following after delivery:

• Downloading the files within the active access window.
• Checking that the delivered files match the purchased order.
• Maintaining a local backup once the files have been downloaded.
• Keeping order links, portal access, and account credentials private and secure.

5. Failed or Missing Delivery

If a completed order does not appear in your portal, download access fails, or the delivered files are missing or corrupted, you should contact support promptly through the client portal or Discord support. We may ask for your order number, email, and a brief description of the issue.

6. Re-Delivery Requests

We may, at our discretion, assist with a re-delivery request after the 7-day window in cases such as technical failure, mistaken expiry, or verified support issues. Re-delivery is not guaranteed for every order, especially where the original files were already accessed successfully.

7. Fraud, Abuse, or Chargeback Risk

Motion Archive reserves the right to delay, restrict, or cancel delivery where we detect fraud risk, abuse, payment disputes, unauthorized redistribution concerns, or violations of our Terms of Service.